Learning Objectives
- Identify quality control in modern business environment.
- Define the basics of quality control & total quality management.
- Recognize international quality awards.
- Use several tools for statistical process control (SPC).
- Identify the acceptance sampling plans and techniques.
- Illustrate process capability(PC) and its importance.
- Analyze the cost of quality.
Modules
- Quality engineering terminology
- Dimensions of quality
- Quality control.
- Quality assurance.
- Practical steps to quality control.
- Quality responsibility
- Quality triangle.
- Total quality control.
- Quality costs
- Legal aspects of quality
- Evolution of quality systems
- Contents of TQM
- Organizational practices
- Advantages of TQM
- Quality circles & quality councils
- Deming’s 14 points
- International quality standards (ISO9000 and 14000)
- Deming prize
- The Malcolm Baldrige national quality award
- The European quality award
- Process control
- Inspection and testing
- The seven magnificent quality tools (Control charts, Ishikawa diagram, Pareto charts, histograms, check sheets, run charts and scatter diagrams)
- R-Chart and X-bar chart
- S-bar chart
- P-Chart & C-Chart
- ISO sampling system
- Single sampling plans
- Double sampling plans
- Operating characteristics curve
- Consumer’s risk & producer’s risk
- Average outgoing quality (AOQ)
- Relation to SPC
- Why study PC?
- Capability indices CP & CPK
- Improvement of capability
- Relation between reliability & quality
- System reliability
- Quality cost concept
- Types of quality costs
- Hidden costs of quality
- Quality costs reports
- Taguchi voncept versus crosby voncept
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