Set Clear Expectations, Give Honest Feedback, Drive Real Results
Performance management too often becomes an annual form-filling exercise disconnected from the conversations that actually drive performance. The HNI Performance Management Masterclass rebuilds it as an ongoing discipline: clear goal-setting, regular feedback, and honest conversations that happen throughout the year, not once at review time.
Program Overview
Participants learn to set goals using the SMART framework and define KPIs that genuinely reflect success in a role. The program also addresses the conversation itself: delivering specific, behavior-focused feedback, handling underperformance fairly, and structuring appraisals as genuine two-way dialogue rather than one-way evaluation.
Why This Program Matters?
Clear expectations and regular feedback are consistently linked to stronger engagement and retention. Vague goals and avoided conversations quietly erode trust and allow underperformance to persist unaddressed.
What Participants Will Learn?
- Set SMART goals that give employees genuine clarity.
- Define KPIs that reflect real performance, not just activity.
- Deliver feedback that is specific, behavior-focused, and actionable.
- Handle underperformance directly and fairly.
- Run appraisal conversations as genuine two-way dialogue.
Program Modules
Setting Goals That Work: SMART and KPI’s writing measurable goals aligned with team and organizational priorities.
Feedback that actually lands delivering specific, behavior-focused feedback in the moment.
Handling underperformance directly, addressing underperformance early, objectively, and fairly.
Running real performance conversations, structuring appraisals and building an ongoing feedback habit.
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