Performance Management Masterclass

Set Clear Expectations, Give Honest Feedback, Drive Real Results

Performance management too often becomes an annual form-filling exercise disconnected from the conversations that actually drive performance. The HNI Performance Management Masterclass rebuilds it as an ongoing discipline: clear goal-setting, regular feedback, and honest conversations that happen throughout the year, not once at review time.

Program Overview

Participants learn to set goals using the SMART framework and define KPIs that genuinely reflect success in a role. The program also addresses the conversation itself: delivering specific, behavior-focused feedback, handling underperformance fairly, and structuring appraisals as genuine two-way dialogue rather than one-way evaluation.

Why This Program Matters

Clear expectations and regular feedback are consistently linked to stronger engagement and retention. Vague goals and avoided conversations quietly erode trust and allow underperformance to persist unaddressed.

What Participants Will Learn

  • Set SMART goals that give employees genuine clarity.
  • Define KPIs that reflect real performance, not just activity.
  •  Deliver feedback that is specific, behavior-focused, and actionable.
  • Handle underperformance directly and fairly.
  • Run appraisal conversations as genuine two-way dialogue.

Program Modules

  • Module 1 — Setting Goals That Work: SMART and KPIs
    Writing measurable goals aligned with team and organizational priorities.
  • Module 2 — Feedback That Actually Lands
    Delivering specific, behavior-focused feedback in the moment.
  • Module 3 — Handling Underperformance Directly
    Addressing underperformance early, objectively, and fairly.
  • Module 4 — Running Real Performance Conversations
    Structuring appraisals and building an ongoing feedback habit.

Who Should Attend

Managers, team leads, and leaders responsible for setting goals, giving feedback, and conducting performance conversations.

FAQs

  • Q: Can this program be customized?
    A: Yes. HNI aligns exercises with your actual performance process and appraisal format.
  • Q: What are SMART goals?
    A: Goals that are specific, measurable, achievable, relevant, and time-bound, giving employees unambiguous targets.
  • Q: Does it cover underperformance conversations?
    A: Yes. A full module is dedicated to addressing underperformance directly and fairly.
  • Q: What will participants gain?
    A: Practical tools for setting goals, giving feedback, and running useful reviews

Build Managers Who Drive Real Performance

Partner with HNI to equip your managers to set clear goals, give honest feedback, and genuinely develop people.

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