The Solutionist — Problem Solving & Decision Making

Solve Faster, Decide With Confidence, Move Forward

Every role eventually comes down to the same core skill: solving problems and making decisions under uncertainty. The professionals who do this well are the ones who follow a structured process instead of reacting on instinct. The Solutionist gives participants that structure, replacing guesswork with a repeatable method.

Program Overview

The program combines a structured problem-solving process with practical decision-making tools, including root-cause analysis and decision matrices. Participants learn to define problems clearly, investigate the actual root cause, generate multiple solution paths, and evaluate options objectively before committing to a decision.

Why This Program Matters

Teams that solve problems at the root spend less time fighting the same fires repeatedly. Structured decision-making also reduces the influence of bias and gut instinct on choices that deserve a more rigorous process — a genuine differentiator in fast-moving markets.

What Participants Will Learn

  •  Apply a structured process to define and solve workplace problems.
  • Use root-cause analysis to address the real source of a problem.
  •  Generate multiple solution options before committing.
  • Evaluate options objectively using decision matrices.
  • Make confident decisions under time pressure and incomplete information.

Program Modules

  • Module 1 — Defining the Real Problem
    Framing problems clearly and distinguishing symptoms from causes.
  • Module 2 — Getting to the Root Cause
    Applying root-cause analysis techniques, including the 5 Whys.
  • Module 3 — Generating and Evaluating Solutions
    Building solution options and comparing them against clear criteria.
  • Module 4 — Deciding and Moving Forward
    Managing cognitive bias and deciding confidently under pressure.

Who Should Attend

Professionals, managers, and leaders who want to solve problems more effectively and make sound decisions with greater confidence.

FAQs

  • Q: Can this program be customized?
    A: Yes. HNI can build the exercises around real problems your organization is facing.
  • Q: What is root-cause analysis?
    A: A structured method for identifying the true underlying cause of a problem, so it does not keep recurring.
  • Q: Is the training practical?
    A: Yes. It uses applied exercises based on real workplace scenarios.
  • Q: What will participants gain?
    A: A repeatable process for solving problems and deciding with confidence.

Build Sharper Problem-Solvers Across Your Organization

Partner with HNI to give your teams a structured, confident approach to solving problems and making decisions.

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