Learning Objectives
- Recognize the elements of quality assurance.
- Demonstrate an understanding of the quality assurance process and its components.
- Internationally accepted models and frameworks for quality assurance.
- Recognize and appreciate the various processes, techniques and tools for managing and assuring quality.
- Design measurement tools/ systems to improve processes.
- Identify best practices for process improvement.
- Explain the role and impact of leadership to support quality management systems.
Modules
- Models for Quality Assurance
- Benefits of implementing a QMS
- Approaches and methods for quality assurance
- Quality control Vs. Quality Assurance
- Elements of quality assurance
- Techniques for assuring quality
- Customer focus
- Leadership
- Engagement of people
- Process approach
- Steps for the Creation of an
- Effective Quality Management System
- Process capability, reliability, validity, survey and use, qualitative assessment, etc.
- Process approach to managing quality
- Quality management tools (problem-solving tools, process improvement tools)
- System approach to management
- Evidence-based decision making
- Relationship management
- Develop Metrics to Track and Monitor the data
- Measure, Monitor and implement activities to Improve the Performance
- Process Maps or Flow Charts
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