Learning Objectives
- Build and expand decision-making, critical thinking, and creative problem- solving skills.
- Articulate logical and creative approaches to solving problems and making decisions.
- Analyze the problems using multiple tools to reach the root causes.
- Structure a problem and break it down into smaller independent issues.
- Examine how to intensify a decision and its outcome by leveraging emotions,senses, and motivation.
- Identify how to use choice architecture and how to create decision situations for stakeholders.
- Explore how to read situations and make well-calibrated, appropriate responses for different circumstances.
Modules
- Definition of a Problem
- Definition of Problem-Solving & Decision-Making
- Problem Diagnosis
- Facts and Myths
- Opportunity or Problem
- The Link Between Causes and Symptoms
- The Helicopter View
- Foundations of Critical Thinking
- Mental Blocks and Creativity Roadblocks
- Personality Types and Decision-Making Preferences
- Thinking “Inside the Box” & the Closed World Principle
- 5 Thinking “SIT” Patterns
- Key Principles About Problem Elements
- Wicked Problems & Double-Loop Learning Systems
- Multi-Attribute Decision Making (MADM) and a Summary of 3 Formal MADM Techniques
- Problem-Solving & Decision-Making Tools
- Writing a Problem Statement
- Risk Analysis Perspective: Protective and Contingency Approach
- The Five-Why Process
- The Cause-and-Effect Diagram
- The Fishbone Diagram
- Pareto Analysis
- The Right Decisions at the Right Time
- Classifying Decisions
- Evaluating Alternatives
- Decision-Making Traps
- The Styles of Decision-Making
- Diversity and Inclusion
- Sponsoring Serendipity and an Honest Failure Culture
- Alignment with Corporate Culture and Mission
- Building a Recipe for an Innovative Organization
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