Training Programs - Office Management

Office Management

Build the practical skills office managers need to organize priorities, run smooth administrative processes, and keep the workplace running efficiently.

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In-Person/Online

2 Days

English/Arabic

Learning Objectives

  • Identify the role of office managers and the main responsibilities.
  • Use several tools to plan, manage time and priorities.
  • Practice planning office requirements.
  • Prepare effective meeting documentation.
  • Discuss administrative processes and procedures.
  • Present the information/reports in several formats.
  • Recognize the impact of stakeholders and manage their communication.
  • Identify different behavioral styles for better communication.

Modules

  • Role of the Office Manager – Multiple Hats
  • Professional Traits and Qualities
  • Overview of Operational and Management Functions
  • Office Supplies Inventory Management
  • Office Budget and Expenditure
  • Creating and Maintaining Databases
  • Travel Arrangements
  • Effective Meeting Documents Handling
  • Meeting Agenda
  • Minutes of Meeting
  • Action Plans and Follow-Ups
  • Greeting Guests
  • Telephone Etiquette
  • Designing and Implementing Filing Systems (Document Control)
  • The Document Planning and Generation Process
  • Being a Time-Intelligent Person
  • Prioritizing Tasks
  • Schedules, Calendars, and Appointments
  • Planning Tools
  • Gantt Chart
  • Mind Map
  • Decision-Making Tools
  • Connecting Departments to Ensure Smooth Operations (HR – IT – Purchasing)
  • Developing a Personal Chain of Work Connections
  • Presentations
  • Reports
  • Netiquette Fundamentals
  • Behavioral Styles
  • Emotional Intelligence
  • Stakeholders and Adherence to Policies
  • Creating a Professional Image
  • Assertiveness and Conflict Handling
  • Getting the Best Use of Technology

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