Learning Objectives
- Define what emotional intelligence is, what it is not and why is it important for the workplace.
- Outline the key pillars that make up the emotional intelligence.
- Discover one’s level of emotional intelligence and identify the different social styles of colleagues for proper management and versatility.
- Practice different skills & techniques for enhancing communication between teams and peers for emotional & social management.
- Demonstrate the attributes of an emotionally intelligent individual in stressful & conflicting situations that occur at workplaces.
- Compose an action plan for their further development of emotional intelligence competencies.
- Recognize how to leverage emotions and notice emotions in others.
- Take the organization one step ahead through better teamwork, greater self-control and having a more flexible and resilient environment.
Modules
- Defining Emotional Intelligence
- Emotional Awareness
- Emotional Intelligence Pillars
- Daniel Goleman’s Model
- EI Self-Assessment and Understanding the Results
- Discovering Our Social Style
- Wheel of Emotions
- Identifying Values and Dreams
- Wheel of Life to Grow What We Treasure
- Self-Motivation and Inner Drive
- Having Different Perspectives & Empathy
- Circle of Control and Circle of Influence
- Highlighting Your Strengths and Opportunities
- How to Present Yourself with Confidence
- Observing Different Styles
- Being Agile and Having Empathy
- Understanding Empathy and Its Impact on Relationships
- Effective Communication Skills
- Building Trust
- Versatility with Different Social Styles
- Giving and Accepting Feedback
- How Do You Manage Your Emotions in the Workplace?
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