Learning Objectives
- Build and leverage your communication skills.
- Recognize the different personality types and emotional states and learn how to deal with each.
- Implement proven skills to communicate effectively and develop your network.
- Apply multiple intelligence while communicating.
- Practice listening and questioning skills to avoid misunderstanding.
- Analyze Mehrabian’s communication model.
Modules
- Interpersonal and Intrapersonal Communication
- What Smart Professionals Know
- Applying Multiple Intelligences While Communicating
- Self-Awareness and the Importance of Internal Communication
- Evaluating Your Personal Style and Development Areas
- Flexibility — The Key to Successful Communication
- Effective and Ineffective Communication
- How Do Values Affect Our Communication?
- Self-Awareness: Being in the Know
- Getting Out of Your Comfort Zone
- The Communication Cycle
- Understanding Different Personality Types
- Practicing Communication with Different Types
- Written Communication
- Phone Communication
- Face-to-Face Communication
- Are We “Difficult” or “Different”?
- How Different Types Get Hijacked
- Respect and Different Perspectives
- Empathy and Managing Communication Barriers
- Establishing Rapport by Matching and Mirroring
- Tools for Active Listening
- Communicating Through Silence
- Mehrabian’s Communication Model
- Verbal Communication
- Non-Verbal Communication
- Impact of Body Language and Understanding Roadblocks in Communication
- Navigating Through Cultural Boundaries
- Working Constructively with Emotions (The 4 Social Fears)
- Assertiveness and Aggressiveness in the Workplace
- Aligning Your Body Language with Your Message
- The Dynamics of Constructive Feedback
HNI Partners
Our Partners
We are proud to collaborate with leading organizations that share
our commitment to excellence and growth.
our commitment to excellence and growth.
