Learning Objectives
- Identify the conflict and what conflict resolution means.
- Familiarity with the phases of the conflict resolution process.
- Identify the five main styles of conflict resolution.
- Explore how Emotional Intelligence (EQ) is relevant to managing conflict.
- Define how to analyze your personal strengths & weaknesses in Emotional Intelligence.
- Master communication tools such as the agreement frame and open questions.
- Define how to use conflict resolution tools to prevent conflict.
- Strategic Disputes Management.
Modules
- Understanding the Relevance of Emotions & Attitudes to Conflicts
- Types of Conflicts (Are All Conflicts Bad?)
- Psychological Difficulties and Triggers of Conflicts
- Conflict Resilience Quotient (CRQ)
- Conflict Dynamics Profile (CDP)
- Team Conflict Competence Model
- Organizational Conflict Management Competence Model
- The Cost of Conflicts (Strategic Equations)
- Discover Your Conflict Style (Thomas-Kilmann)
- Friedrich Glasl’s Conflict Escalation Model
- Intervention Forms and Their Impacts
- Destructive Behaviors and Conflict Games
- 4 Constructive Conflict Engagement Behavioral Elements
- Getting to the Root Cause
- Generating Options
- The 8-Step Method for Team Agreements
- Formulas for a Preventive Conflict-Based Culture
- Role of Emotional Intelligence in Conflict Resolution
- Role of Communication in Conflict Management
- Control Your Emotions Before They Control You
- Focusing on Individual and Shared Needs
- Stress and Anger Management Techniques
- The Agreement Frame
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