Learning Objectives
- Make introductions and present self effectively.
- Develop the good business manners that open doors.
- Refine personal appearance and professional image to build trust and credibility.
- Determine workplace and phone calls etiquette.
- Examine the importance of e-mail etiquette.
- Identify how to avoid common e-mailing pitfalls and mistakes.
- Master business communication etiquette.
Modules
- Definition
- Etiquette awareness
- Importance of business etiquette
- Pillars of business etiquette
- Making a great first impression
- Self-introduction and introducing others professionally
- Remembering names
- Chit-Chat (4 levels of conversation)
- Body language basics
- Active listening skills
- Attitude and perception by others
- Office etiquette
- Personal space and privacy
- Phone and cell phone do’s and don’ts
- Hold and transfers
- Before meeting
- During meeting
- After meeting
- Guidelines for appropriate business attire
- Maintaining a consistent image
- Interpreting the dress codes
- Common mistakes in writing and replying to e-mails
- E-mailing management vs. E-mailing co-workers
- Managing e-mail attachments
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