Learning Objectives
- Develop an overall view of six sigma and how it can be implemented in any organization.
- Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles.
- Describe the key dimensions of quality – product/service features and freedom from deficiencies.
- Define how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers.
- Discuss examples of poor-quality effects.
Identify root causes of a problem.
Modules
- What is six sigma
- What is lean
- Do we need lean six sigma?
- Roles in six sigma
- The different belts
- Process and process related definitions
- KPIs : definitions – leading – lagging
- What is a waste?
- The 8 wastes: defining wastes using DOWNTIME tool
- Methodology and process steps
- Roadmap for DMAIC
- Project charter and its contents
- Business case
- Who are my stakeholders?
- Creating a SIPOC
- Selecting measures
- Data collection planning
- Baseline Data
- Measure phase challenges
- Measure phase checklist
- Update project charter
- What is it?
- Process analysis
- 5 Whys
- Ishikawa diagram
- Analyze phase challenges
- Check list for analyze phase
- What is it?
- Creating flow
- Visual management and 5S
- Improve phase challenges
- Check list for improve phase
- What is it?
- Monitoring and response plan
- Documentation and Story board
- Control Phase Challenges
- Checklist for Control Phase
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