Learning Objectives
- Identify the conflict and what conflict resolution means.
- The 3 Elements of Communication and High-Performance Team.
- Form a cohesive unit within the organization and create interdepartmental cooperation and trust.
- Discuss the impact of Strategic Disputes Management.
- Identify the five main styles of conflict resolution.
- Explore how Emotional Intelligence (EQ) is relevant to managing conflict.
- Master communication tools such as the agreement frame and open questions
Modules
- Understanding emotions & attitudes relevance to conflicts
- Types of conflicts (Are all conflicts bad?)
- Psychological difficulties and triggers to conflicts
- The three types of organizational structures: functional, matrix, and project-oriented
- The silo mentality and how to be a Silo buster
- How do we change the silo culture?
- Collaboration and its importance in today’s diverse globalized economy
- Organizational conflict management competence model
- The cost of conflicts (Strategic equations)
- Discover your conflict style (Thomas Kilmann)
- Intervention forms and impacts
- Destructive behaviors
- Conflict games
- Constructive conflict engagement behavioral elements
- Getting to the root cause
- Generating options
- Creating trust with open communication
- The 8-step method for team agreements
- Formulas for pa reventive conflict-based culture
- Role of emotional intelligence in conflict resolution
- Role of communication in conflict management
- Control your emotions before they control you
- Creating an effective atmosphere
- Creating a mutual understanding
- Focusing on individual and shared needs
- The agreement frame
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