Learning Objectives
- Explain various approaches to managing performance.
- Use learned tools and techniques to improve performance and productivity.
- Design a team performance management model, aligned with the organizational strategy.
- Select the right approach to measure and review performance.
- Use coaching to improve and inspire your team for optimum performance.
- Provide ongoing feedback and job evaluations to address motivation.
Modules
- What is performance management?
- How does performance management work?
- Behavioral competencies
- Technical competencies
- KRA’s
- KPI’s
- SMART objectives
- 360 Degree feedback
- Graphic scales
Ranking - Forced distribution
- Critical incidents
- Management by objectives (MBO)
- Behaviorally anchored rating scales (BARS)
- Performance management process – steps
- Performance management cycle
- Performance appraisal scoring matrix
- Performance cycle exercises
- Taking actions that lead to the delivery of set performance targets
- Dealing with conflict during performance management/appraisals
- Addressing issues of poor performance
- Keeping track of measures outcomes against own standards
- Create a culture of performance development
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