Learning Objectives
- Identify the role of office managers and the main responsibilities.
- Use several tools to plan, manage time and priorities.
- Practice planning office requirements.
- Prepare effective meeting documentation.
- Discuss administrative processes and procedures.
- Present the information/reports in several formats.
- Recognize the impact of stakeholders and manage their communication.
- Identify different behavioral styles for better communication.
Modules
- Role of office manager – multiple hats
- Professional traits and qualities
- Overview of operational and management functions
- Office supplies inventory management
- Office budget and expenditure
- Create and maintain databases
- Travel arrangements
- Effective meeting documents handling
- Meeting agenda
- Minutes of meeting
- Action plans and follow-ups
- Greeting guests
- Telephone etiquette
- Design and implement filing systems (Documents control)
- The document planning and generation process
- Being a time intelligent person
- Prioritizing the tasks
- Schedules, calendars, and appointments
- Planning Tools
- Gantt chart
- Mind map
- Decision-making tools
- Connect departments to ensure smooth operations (HR – IT -Purchasing)
- Developing a personal chain of work connections.
- Presentations
- Reports
- Netiquette fundamentals
- Behavioral styles
- Emotional intelligence
- Stakeholders and adherence to policies
- Creating a professional image
- Assertiveness and conflict handling
- Getting the best use of technology
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