Learning Objectives
- Recognize the framework of how information is received, filtered, and processed.
- Discuss how our communication styles affect our relationships.
- Sort out tough and challenging conversation.
- Role play tough conversations (scenario-based learning).
- Practice low and high performers conversations.
- Identify emotional hot buttons/triggers.
- Use action words when formulating the goals to reach clear results and minimize the debates.
- Summarize performance reviews crucial conversations dos and don’ts.
Modules
- KPIs, and goals discussion
- Why do conversations get tough?
- Lead and lag confusion
- How our communication styles affect our relationships
- Emotional hot buttons/triggers
- The dilemma: avoid or confront
- Individual and organizational costs of avoiding tough conversations
- Fundamentals of coaching for higher /lower employee performance
- Active listening and powerful questions
- Coaching vs feedback
- Decoding the structure of difficult conversations
- The “what happened?”
- Conversation: what’s the story?
- Differentiate facts from stories
- Create a safety zone for discussions
- The feelings conversation: what should we do with our emotions?
- Branding myself during the conversation: what does this say about me?
- Get the full picture
- Providing feedback in person and in the system
- Actions and results
- Turn the discussion around: moving towards a learning conversation
- Building trust in teams
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