Learning Objectives
- Build and leverage your communication skills.
- Recognize the different personality types and emotional states and learn how to deal with each.
- Implement proven skills to communicate effectively and develop your network.
- Apply multiple intelligence while communicating.
- Practice listening and questioning skills to avoid misunderstanding.
- Analyze Mehrabian’s communication model.
Modules
- Inter and intra-personal communication
- What smart professionals know
- Apply multiple intelligence while communicating
- Self-awareness and the importance of internal communication
- Evaluate your personal style and development areas
- Flexibility — the key to successful communication
- Effective and ineffective communication
- How do values affect our communication?
- Self-Awareness: being in the know
- Getting out of your comfort zone
- The communication cycle
- Understanding different personality types
- Practice communication with different types
- Written communication
- Phone communication
face-to-face communication - Are we “difficult” or “different”?
- How different types get hijacked
- Respect and the different perspectives
- Empathy and managing communication barriers
- Establish rapport by matching and mirroring
- Tools for active listening
- Communicating through silence
- Mehrabian’s communication model
- Verbal communication
- Non-verbal communication
- Impact of body language understanding roadblocks in communication
- Navigating through cultural boundaries
- Working constructively with emotions (the 4 social fears)
- Assertiveness and aggressiveness in the workplace
- Aligning your body language to your message
- The dynamics of constructive feedback
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