Learning Objectives
- Conduct a crisis audit and manage risks
- Explain the benefits of business recovery and continuity planning.
- Explore ways to establish the means for business continuity.
- Apply the crisis management process and use effective crisis communication.
- Identify the role of an emergency operations center.
- Master techniques to help your organization recover from a crisis.
Modules
- What is crisis management?
- Why is crisis management important?
- Identifying a crisis
- Crisis stages
- The crisis management team
- The role of the crisis manager
- The psychology of Crisis management decisions
- Why audit?
- Understanding mission-critical activities
- Threats & risks facing your organization
- Using a risk matrix
- Business impact assessments and risk analysis
- The four categories
- Risk mitigations that are cost effective
- Crisis management policy
- Crisis management organization
- Crisis response process
- Dos and don’ts, hints and tips for successfully managing a crisis
- Checklists of things to remember
- Emergency response scenarios
- EOC considerations
- The EOC and the crisis management team
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- Business continuity strategies
- The role of disaster recovery in crisis management
- Planning for disaster recovery and business continuity
- Damage control
- Essential crisis plan elements
- Maintaining and testing plans
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