Learning Objectives
- Identify the conflict and what conflict resolution means.
- Familiarity with the phases of the conflict resolution process.
- Identify the five main styles of conflict resolution.
- Explore how Emotional Intelligence (EQ) is relevant to managing conflict.
- Define how to analyze your personal strengths & weaknesses in Emotional Intelligence.
- Master communication tools such as the agreement frame and open questions.
- Define how to use conflict resolution tools to prevent conflict.
- Strategic Disputes Management.
Modules
- Understanding emotions & attitudes relevance to conflicts
- Types of conflicts (are all conflicts bad?)
- Psychological difficulties and triggers to conflicts
- Conflict resilience quotient (CRQ)
- Conflict dynamics profile (CDP)
- Team conflict competence model
- Organizational conflict management competence model
- The cost of conflicts (strategic equations)
- Discover your conflict style (Thomas Kilmann)
- Fredrich glasl conflict escalation model
- Interventions forms and impacts
- Destructive behaviors conflict games
- 4 constructive conflict engagement behavioral elements
- Getting to the root cause
- Generating options
- The 8-steps method for team agreements
- Formulas for preventive conflict based culture
- Role of emotional intelligence in conflict resolution
- Role of communication in conflict management
- Control your emotions before they control you
- Focusing on individual and shared needs
- Stress and anger management techniques
- The agreement frame
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