Learning Objectives
- Identify key success factors for effective management using coaching techniques.
- Develop a clear set of guidelines and principles for a successful coach/mentor relationship.
- Use effective coaching tools to help you provide effective support for the coachee/mentee.
- Give constructive and effective feedback for coaches/mentees development.
- Lead, coach and manage each team member to improve overall performance.
Modules
- Defining coaching and mentoring, and understanding the difference
- Characteristics of an effective coach
- Mindset of a coach
- The coaching skill set
- Building rapport & gaining trust
- The rise of coaching and mentoring in business.
- Theory X and Theory Y for coaching and mentoring
- How coaching and mentoring can help trigger and improve performance
- Roles and responsibilities in the coaching or mentoring relationship
- Mind frames of a mentor/Coach
- Impact of employee expectations
- Overcoming roadblocks to success
- The OSKAR Mentoring Model
- Coaching for performance: “The GROW” model
- Creating the vision and discovering values
- The power of questions
- Introducing the principles to your team members
- The importance of agreeing on SMART objectives
- Quantitative and qualitative objectives
- Providing feedback
- Positive reinforcement
- Developmental feedback
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