| Job Details: | |
|---|---|
| Position Title: | Account Manager |
| Department: | Sales |
| Sub-Department: | Sales |
| Job Code: | NA |
| Role Type: (Permanent, Part Time, Freelancer) | Permanent |
| Country: | Cairo |
| Job Grade: | NA |
| Reporting Line: | Business Director |
Since 2010, HNI
has established itself as a leading regional player in the learning and development field, providing exceptional corporate training solutions and innovative human capita development services in English and Arabic to organizations and corporations in MENA.With a focus on cutting-edge digital solutions and gamified interactive learning modules, HNI has gained recognition as a dynamic L&D firm with four offices located in the UAE, KSA, Qatar and Egypt.
HNI has a global outreach and delivers its services to clients across the USA, Asia, and Europe. Our team of over 100 professionals includes expert L&D trainers and senior consultants with experience working with top industries such as Oil & Gas, Banks, Aviation, Government Sectors, and Multinationals. The organization grew from 1 office and 4 employees in 2010 to 100+ team members of diverse nationalities.
HNI’s primary services include Onboarding, Development Tracks, E-Learning, Digitalization & Gamification & Team Building.
Other complementary services include Curriculum Design, Assessment, Consulting, Technical Training, Media & Marketing, Project Management, Coaching and Outsourcing.
Watch this video to know more about HNI’s engaging culture:
Job Role/Objective:
To provide proactive support in managing client accounts, coordinating pre-sales and post-sales communication, and enabling the sales team to focus on strategic growth. This role acts as the operational backbone for account managers, maintaining consistency and quality in client service.
Duties & Responsibilities
Minimum Requirements
Qualifications:
- Bachelor’s degree in business administration or communication
- Experience in consulting or professional services is a plus
- Technical knowledge is a plus.
Experience:
- 2–4 years in sales coordination, account management, or business support roles
Functional Knowledge:
- Microsoft Office (especially Excel and PowerPoint)
- CRM tools (e.g., Salesforce, Monday.com)
- Strong organizational and multitasking abilities
- Excellent written and verbal communication skills in English and Arabic
Character Traits
| Trait | Why it is Important |
|---|---|
| Reliability / Discipline | Must handle recurring tasks like invoicing and proposal formatting without errors |
| Service-Oriented Attitude | Build trust with sales leaders and clients on the backend |
| Proactive Communicator | Speaks up when delays or gaps occur across teams |
| Attention to Detail | Catches inconsistencies in proposals, costs, and contracts |
| Accountability | Owns tasks end-to-end without excessive supervision |
Benefits/Perks:
- Competitive Salary
- Social & Medical Insurance
- Bonus
- Flexible Work Environment with the possibility of 2 days working from Home.
- Engaging Team and a very friendly work environment
- Fun, team-building activities and more.
Communication & Working Relationships:
- Internal: Sales team, Finance, Solution Design, Operations, Project Management, Marketing, Gamification, R&D
- External: Clients, client procurement/admin teams, vendors
- Contract: Full Time Contract
- Working Conditions: Sunday-Thursday/Hybrid mode with the possibility of 3 days from the office and 2 days from home.
- Work Location: New Cairo, Egypt
- Nationality: Egyptians