Learning Objectives
- Build and expand decision-making, critical thinking, and creative problem- solving skills.
- Articulate logical and creative approaches to solving problems and making decisions.
- Analyze the problems using multiple tools to reach the root causes.
- Structure a problem and break it down into smaller independent issues.
- Examine how to intensify a decision and its outcome by leveraging emotions,senses, and motivation.
- Identify how to use choice architecture and how to create decision situations for stakeholders.
- Explore how to read situations and make well-calibrated, appropriate responses for different circumstances.
Modules
- Definition of ‘problem’
- Definition of ‘problem-solving’& ‘decision making
- Problem diagnosis
- Facts and myths
- Opportunity or problem
- The link between causes and symptoms
- The helicopter view
- Foundations of critical thinking
- Mental blocks and creativity roadblocks
- Personality types and decision-making preferences
- Thinking “Inside the box” & closed world principle
- 5 Thinking “SIT” patterns
- Key principles about problem elements
- Wicked problems & double-loop learning systems
- Multi-attribute decision making (MADM) and summary of 3 formal
- MADM techniques.
- Problem solving & decision-making tools.
- Writing a problem statement
- Risk analysis perspective: protective and contingency approach
- The five-why process.
- The cause-and-effect diagram
- The fishbone diagram
- Pareto analysis
- The right decisions at the right time
- Classifying decisions
- Evaluating alternatives
- Decision-making traps
- The styles of decision making
- Diversity and inclusion
- Sponsoring serendipity and honest failure culture
- Alignment with corporate culture and mission
- Building a recipe for an innovative organization
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